A.I. Softwares, future thinkers
by Scimson on September 2, 2013 - 10:16pm
The development of independent artificial intelligences has always been a debated topic. With the growing importance of computers in our society, it becomes a major concern for all of us. As a computer science student, the wonders behind those intelligences and the improvement they could bring has always been an interesting subject to me. However, looking at movies, novels, etc., artificial reasoning seems to be a subject of fear and is often depicted as machines turning hostile toward the human race. In her short article, Rebecca Burn-Callander depicts the new developments in the field, which is self-learning computer programs. Those programs, by discussing textually with humans, learn and record everything to grow their knowledge database to be able to answer every question asked. The interest which rises from this is the replacement of current customer service jobs by a single artificial intelligence software.
Is a future where humans are no longer required to work, because artificial intelligences are taking care of it, viable for our society?
Following this issue, I believe using artificial intelligences would be more efficient economically and productively. The price of a robotic entity is a one-time fee plus a constant maintenance fee. On the other hand, a human employee is a constant expense and requires ever growing salaries. It can easily be compared to the industrial revolution where factory worker were slowly being replaced by automated machines which could do the physical work faster and more cost-efficiently than humans. However, artificial intelligences as their name suggests it, can do the work which requires reasoning. The application of this technology to customer service would benefit all sides, the companies, the employees and the customers. For the companies, on the long-term, it reduces the expenses allocated to answering customers’ questions. On the employee’s side, the requirement of doing something repetitive and boring won’t be necessary anymore, and human time can be used to other means. Finally, for the customers, a computer can answer questions much faster than a human being. Also, after a couple of years, an artificial intelligence will probably be able to do the job much better than any human could because it remembers everything up to the last detail and learns everything it can.
However, on a larger scale, the replacement of human beings by artificial intelligences could lead to an economic and social breakdown. First, it might be preferable for an individual entity such as a company. However, on a larger scale it might lead to economic problems because the consuming requirement of the system might not be fulfilled because less consumers will be able to afford it. Which is, if there are less jobs available, many human will be faced with financial problem and won’t have the money required to consume. Also, if everything is replaced by computers, we would all become more and more isolated because our human contacts are reduced to the minimum. After that, what really becomes the meaning of life if we are no longer required to do anything? It is also feared by many that an ever-growing artificial intelligence could lead to the breakdown of mankind itself, which is depicted in many movies.
In the end, if we can leave the boring work behind to computers, wouldn’t it allow our society a wider range of improvement by leading us to focus on innovation?